![]() The downloaded software image has to be activated (click on 'Activate') in order for the users to be able to download from the portal.At this point, the users will NOT be able to download the software image from the portal.Click on 'Download' to download the selected agent software image.Go to Device > GlobalProtect Client and click on 'Check Now' to review for the latest GlobalProtect Agent software.To solve this problem, follow the steps below: ![]() The message inside this file indicates that there is no agent software found on the Palo Alto Networks firewall, as shown in the screenshot below: When attempting to download the agent software from the portal, a file named 'errors.txt' is downloaded. Users are able to authenticate to the GlobalProtect portal successfully but are unable to download the agent installation package from the Palo Alto Networks firewall.
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June 2023
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